Woolworths management listened to my complaint and acted appropriately

Woolworths stores have always been my most favourite places to do ALL my shopping, and I have given Woolworths several 10/10 ratings whenever they asked for my opinion about my shopping experiences with them.

However, since Woolworths started to introduce the "My Difference" reward program, I gradually got more and more disgruntled with them. The reason being that I cannot download their new app on my cell phone. I get the following error message: "Your device is not compatible with this version". I visited customer services of the Woolworths store, Brooklyn Mall, several times in the past regarding this issue, and I've always been brushed off. When I started to realize that I have not received any vouchers for months, I decided enough is enough. So, yesterday I visited customer services of the Woolworths store, Brooklyn Mall, again, and this time with an attitude. I threatened to stop shopping at Woolworths when I spoke to the customer services agent, Melody, who assisted me. Melody decided to call a manager for assistance. His name is Tshepo. Unfortunately I do not have his surname. But Tshepo really impressed me a lot. Both Melody and Tshepo immediately grasped exactly what my issue was and why I was so frustrated that Woolworths would not have implemented a backup plan to accommodate people using old cell phones to benefit from the "My Difference" reward program. I told Tshepo that I plan to log a HelloPeter complaint about Woolworths. I mean, all my other apps, including my banking app, still work on my "old" cell phone. Tshepo's response was "No Ma'am, please do not log a complaint. I'll see what I can do for you" and I thought by myself "How sweet of him?" Both Melody and Tshepo offered up their time (exceeding 30 minutes) to try and see what they could do for me. Tshepo phoned me twice afterwards to explain that he has logged a call on my behalf, which I really appreciate.

Even though I am still being left out regarding the "My Difference" reward program, I decided to write a compliment for Tshepo and Melody. They were the first people who actually paid any attention to my complaint.