Woolworths management are disappointing

I bought two items on a gift with purchase online on the 8th of February 2025 and never received my gift. With the many emails back and forth I keep on getting, telling me that they have to check with IT. It's pathetic. I was recently sent an email that I have to use my petrol to collect the item in a store as they cannot deliver the items of the gift. This is not professionalism.