Woolworths makes a mistake, Client has to pay

I am very shocked with the service I have received from Woolworths. Two weeks ago I placed an online Order. I then had to choose an address where I wanted the order delivered to. I realised that I have previously sent a gift to the same address, but a diffirent recipient. I then created a brand new contact..same address BRAND NEW Recipient. I received a confirmation online that the order will be delivered to the new recipient. Later that afternoon I received an email from the previous recipient (order was placed in September 2018), Thanking me for the delicious chocolates I had sent her. Woolworths delivered this to the correct address, but incorrect recipient!!! It has been a two-week drag! I have asked them to call me about 4 times so that I can explain what they have done wrong, no one bothered !!! They offered me a R50 voucher.....R50 for a R150 purchase that they got wrong!!!!! I had to place a new order again as this parcel was meant for work. so I ended up paying R300, I paid for a mistake that I did not make.

Here is the WONDERFUL response received from WOOLWORTHS!!!!!! Dear Rozanne Liebenberg

Thank you for contacting us.

We sincerely apologise for the service you have received.

If we could go back and better your experience we would gladly do so, sadly we regret that we are unable to change what has already happened. We would like the opportunity to better your experience going forward.

For any other inquiries, kindly contact us on ***or email us on *** .