Woolworths ********ly holds Pensioner's Refund

I inadvertently transferred R15 000 from my current account to my son's expired Woolworth's card on 03/11/2023. Nedbank call centre confirmed that the sum was diverted and deposited into a Woolworths account, and suggested I interact with finance personnel at the nearest Woolworths branch to facilitate the error and process the refund. All the requested documents were emailed to the Finance Section by their colleague at the branch. On two separate occasions, they informed their counterpart in the Chatsworth branch that they had not received the documents and requested yet another set. It is now 18/01/2024 and I am still waiting anxiously for my refund. There is nothing more to verify and I fail to understand the delay. My interaction with two Finance employees, Rene and Ntombi, has not yielded anything positive. I have an uneasy feeling about this matter after two-and-a-half months of tooing-and-frowing. I require my refund, for goodness sake.