Woolworths loyalty card

I was contacted by Woolworths do participant in a Woolworths loyalty card.The application was half completed.They then send a Authentic code to my cell phone .it was hanging for 2 hours I tried to contact them and they keep on make me holding on . This is not a toll free NR so I paid almost a R100 on airtime The account NR they gave me is *** Your kind attention in this matter will be appreciated Christa Bester ***