Woolworths! Life is rice!

So I have a store card, been using the card from 2023 and in aug 2024 after using the card an agent called me alerting me of “suspicious *****” and that they are blocking the card for my safety. She said it’s easy to reactivate it as I can just request this in the store.

In sep I went and they told me they can’t as I need to produce my ID. The following week I went with the ID and they still said they can’t assist and I have to wait for an “sms”. I took the matter and tried to chat with them on WhatsApp (useless). On the 2nd of October I followed all the prompts on their WhatsApp and the last message was “please wait as we look for the next available agent to attend to you” it’s now the 18th, no agent! I guess they are that busy.

I called the customer centre today and tried to get a temporary card activated but because my husband was talking in the background she said “you have to go to the store and call us from there”. I am disappointed in their customer service. Honestly the worst of the worst.