Woolworths lack of customer service at an entry point to the country

I have normally had good customer service at Woolworths which is why the lack of it at Cape Town International Airport stands out. Upon arrival from the US on Sunday I went to the store around noon to find there were no baskets available. Upon request I was told to go to the till and fetch one myself, despite the fact like most passengers I had luggage. The on-floor employee gesticulated the direction and resumed a personal conversation....this must have been enjoyable as it was still underway when I had completed my purchases. As a point of entry to the country if this is the welcome Woolworths extends visitors and customers it is totally unacceptable.