Woolworths lack of customer service

I'm deeply dissapointed in woolworths, more so their online division. There is no sense of customer service. Logged a complaint on the 21st November regarding a return of a unsatisfactory product pirchased online, was literally sent from pillar to post before the item was allowed to be returned in store..but i was told that my money will not be returned instore but rather will be reversed using the same online payment method. I was told this can take up to 5 days..It is now almost 10 days since i was told my money will be returned..to date I'm still waiting. I have no enegry to deal with this retailer anymore, definitely the last i'll spend with woolworths..truly defeated..now i must chase them around for my hard earned money!