Woolworths Kenilworth

On the 4th of December 2019 I submitted a complaint about the Woolworths Kenilworth store via email as well as the contact card portal on the Woolworths website. A consultant from the Customer Service Centre contacted me on the 6th of December 2019 and told me that my complaint has been forwarded to the Store Manager.

To date the store manager has not contacted me. Woolworths is supposed to be an established brand offering only excellence however it seems the excellence is applicable when it comes to attending to customer complaints.

This was the email sent: Good day

I just contacted the Woolworths, Kenilworth Centre store and I am appalled at the disrespect received from the consultant on the phone.

I told her I'd like to find out if the store has a specific product for me and she told me she's busy on the GBV or some system and couldn't log out. Then I asked if she could not transfer my call to someone who could then assist me and she said NO I must phone back.

I would have expected her to say mam I am unable to assist right now but please leave your name and telephone number for us to contact you as soon as we can.

I asked her name and she gave me her name - Zenewo/Zenewu or perhaps even Zanele also. When I asked her to spell her name she put the phone down in my ear!

This is unacceptable, unprofessional and plain downright rude! I am a frequent shopper at this store and have never received this kind of terrible customer service BUT I will certainly never go to the store again.

I am greatly disturbed.

I am actually beyond disappointed and disgusted at the fact that the Store Manager has not yet contacted me. This is unacceptable and I will not set foot in a Woolworths store again.