Woolworths - it wouldn't be difficult to offer better service!

I am disheartened that an institution like Woolworths gives such poor service and their online shopping has to be amongst the worst of all the retail stores. They have introduced an OTP system for account purchases and have not ensured that the information they have is correct. Astonishingly it seems that their call centre consultants do not know how to successfully edit a customer's profile so that the correct number can receive the OTP! I have made 3 phone calls (Woolworths does not make it easy to phone)about this and still do not have an updated cell number reflecting on my profile. The result is that the clothing item that I had spent a lot of time searching for is no longer available. Somehow this terrible service ties in with the fact that Woolworths does not respond to Hello Peter.