Woolworths is unresponsive.

Woolworths I have been trying to get hold of you guys for over 3 weeks now and noone has ever bothered to return my emails from enquires to recoveries to nationwide what what emails, not one person has cared to respond to my emails. I need a indicating that my account is paid up. This is becoming an inconvenience now because my bank needs this letter and this is over 3 weeks now. May you guys call me on ***