Woolworths is *******!!

I don't even want to put a rating star in, but to do a rating I need to put the star in. Never have I ever had such bad experience with a company as I now have had with Woolworths! For years I had a credit card that I never used because just maybe I will be needing urgent money and then I have access to some. Today I found out that according to Woolworths I need to close the account and re-apply on Monday for a new account as my account should have been closed since 2016 and I'm still confused as to why it should have been closed!!! To date my account has been paid in full and every month there is still fees I pay for just in case I need urgent money! I've been paying for 5years at least for something I could never have used and only found out now. What the hell do they tell me...oh didn't someone let you know!!! So now I start to argue with the guy (Miguel) and asking him if Woolworths will pay me back every cent for the past 5 years that they have been billing me for an account that I'm unable to use and there he has the cheek to put the phone down, dead in my ear. I will never in my life shop at Woolworths and everyone I come across will know exactly what I think of Woolworths. This is *****ing and I'm sure I'm not the only one they do it to!!!