Woolworths is synonymous to BAD service

Struggling with Woolworths. So disappointed with their standard, especially with online purchasing. customer client operators constantly, "sorry for your bad experience" and nothing happens. My address is on their database, but when I called this morning the operator said to me "you are still in Benoni? I am in Hartbee****rt. Really???I also see that they do not respond to any complaints. Goodbye Woolworths, I will make it make my mission to tell people about the quality service I got.