WOOLWORTHS IS *****ING MONEY FROM PEOPLE EVERY MONTH, THEIR BALANCE PROTECTION COVER IS A ****!

Woolworths Insurance is the worst as they use the wrong and different installment amounts to calculate your claim payout. They do not respond to emails, their contact center is unprofessional and they have made no effort in justifying their answers as to why they are paying out less than what is owed. Their T&Cs does not say they are allowed to take whichever installments they choose. They are advertising a lie because their comprehensive cover / balance protection does not cover your account at all. They are shady and busy *****ing money from people every month. I am also waiting for my policy and claim numbers which I have requested days ago and I have also been waiting two weeks for them to show me proof in their T&Cs justifying why they are using the wrong amounts when my statements that I receive from them proves otherwise. They also claim that the reason why I received a short payment was because I was overdue but I literally paid my account within days after receiving the statement, 3 weeks before it was actually due, but I have to be penalized because their accounts department allocate customers payments to the account at a slow pace.