Woolworths is shocking

Woolworths has lost a loyal customer. Since the lockdown I have ordered three online orders - one failed to arrive. The second one arrived with a mug completely broken, the third order was quite an expensive purchase of two Jo Malone perfumes priced at R2500 and Almost R2000. A total of R4500 spent because a free gift that was quite tempting was promised. The perfumes arrived WITHOUT the free gift and with THE ORIGINAL PACKAGING REMOVED! I was shocked. To see such an exclusive purchase shoved inside a cheap cardboard box wrapped in bubble wrap. The gifting message was PRINTED on the INVOICE. For such an exclusive gift, Woolworths service is cheap and they advertised falsely to get customers to purchase two JO MALONE products.

I have emailed and called over ten times. Woolworths has promised to send someone to collect the package and a refund. It has been weeks and I have seen no promises kept.

I wonder if they gave me used perfumes? Why were the Jo Malone boxes removed ? Why did the package of such an exclusive purchase arrive in such a tacky condition?

Why advertise a free gift and then not deliver?

Why promise to collect items and then not arrive?

I will never go back. Shops like Checkers and Takealot have been amazing in lockdown.

Always delivering and if a refund and collection needs to be arranged, it’s done within hours.

Woolworths needs some Serious help in customer service. For a business that prides itself on delivering “quality” , this is seriously a joke.

This review is a desperate attempt for Woolworths to wake up and actually provide some assistance here.