WOOLWORTHS is pathetic at caring for their customers personal insurance claims!

I submitted a claim on my husband insurance cover (taken out with our Woolworths account which is held by ABSA Life) because he was booked off for 3 months disability. (for neurological issues) This was early June 2021. We completed all the documents they eventually sent but every single time they have an issue. They don't reply immediately and ask for correction, NO, they wait days and sometimes weeks to come back and even then they come with more request on documents already submitted. They also don't have a system in place. On one day 3 different people send me a request for the same thing!!!!! I have seriously tried to be patient and be my husband caregiver at the same time, but NNOOOO they don't give a F$#K! They just keep on delaying the request. 5 months down the road and our claim has not been processed as yet. NOW they asking for documents that was submitted in June! Also they keep on claim our form is not correctly completed but they DON'T pick up the F$%K@#ng phone and talk us through it!!! All our other disability claims with the same medical certificates and doctors report was accepted by the blue chip companies (Banks) but clearly Woolworths feel they more special and need to frustrate us more because they have no system or checking list in place. This is pathetic! They DON'T care that my husband has a serious life threatening conditions when stressed out, they just keep on delaying the claim. Why do we take out a insurance cover, for times like these when disability comes from nowhere. We have been loyal customers and this is the treatment we getting!!!!!! They just asked for another medical certificate! The first one was submitted in June 2021 and they could not ask then for a different format??? ***