WOOLWORTHS IS NOT THE SAME COMPANY AS BEFORE! SHOCKING SERVICE!

IN DECEMBER 2024 I BOUGHT A SOURDOUGH BREAD CONTAINER. IT CAME WITH ALL THE INGREDIENTS AND RECIPE. I FOLLOWED THE RECIPE TO THE T BUT CREATING THE STARTER DID NOT WORK. NOTHING HAPPENED. I CONTACTED THEM EXPLAINED EVERYTHING, BUT NO COME BACK/REPSONSE. RECEIVED AN EMAIL "WE WILL GET BACK TO YOU" I AM STILL WAITING. AFTER MY OWN RESEARCH I FOUND THAT THEIR RECIPE, FOR CREATING A SOURDOUGH STARTER WAS INCORRECT. THEY MADE A MISTAKE BUT WILL NOT ADMIT IT!! NOR DO THEY RESPOND TO MY EMAILS!!! NOBODY HAS CONTACTED TO ANSWER MY QUESTION OR REFUND ME!! WHAT IS HAPPENING TO WOOLWORTHS?? BAD SERVICE!!