Woolworths is not a bank!

(1) I bought flight tickets 25 days ago. The airline settled 23 days ago, but the funds is still reserved in my account - meaning that I cannot use the card as it is now 'overline'. I called the call center 2 weeks days ago - they told me to 'wait it out' for 7 or 14 days... so they do not even have exact information... and it is now 14 days later (2) I made a cash deposit at Woolworths Rivonia, it is not reflected in my account. Yet a card payment is reflected immediately. The cash was received at a Woolworths till point so it is verified and accepted, yet it is not reflecting in my account. My account is still 'overdrawn'... (3) I called the call center, but their (digital) lines are so bad that you can basically not hear or say a word. I hung up.

I will still shop at Woolworths but they are clearly not enabled to even try to be a bank!! And their interface with ABSA - who seems to be the bank running Woolworths credit cards - is most probably not real-time.