Woolworths is ****ming customers with online dispatch documents letters that we don’t know about!

I purchased a fragrance and a top online and it was delivered . I later decided to return it and went to V&A waterfront to return both items.

They asked me for tax invoice of which I opened my Woolworths app I provided the tax invoice from my app. Then they asked a dispatch letter that came with the delivery. I told them I did not see the dispatch letter and I was even aware that I required one to make a return.

The lady from clothing assisted with my refund for the top and I successfully received my online refund for the top!

Then the lady from fragrance Noxolo refused to assist me and said I must call support and they will resend the so called dispatch document. It was after 8pm I had drive back home without being assisted because apparently support closes at 5pm according to the store manager Noxolo.

Today I called support and they said they can only resend the dispatch document directly to the store not to my email and I will receive my refund. They also stated that they were not closed the previous day the store could have called them and they could have assisted us same day instead of sending us back!

A few minutes later online calls me and tells me that I will not receive my refund without that dispatch document. It doesn’t matter if I have a tax invoice and the product and they will not reprint the dispatch document!

I successfully received the refund for the top without a dispatch letter order number: #***

But they are refusing to refund me with order #***

I want my refund and never shopping at Woolworths again!

I have wasted my petrol money going to store and spent over R100 with back and forth calls!!!

Then they say “my difference “ they are not different they are the worst!!!!