Woolworths is failing on service.

I am almost without words because my emotions and reason are beyond language! I ordered online. It was a large order. The order was delivered but one line of items was not supp**** (6x6 Eggs). I have phoned, emailed and contacted using the online fields on the Woolworths page, to inform them of their delivery error. It is 7 days hence, and my items were not supp**** even though I have paid for it. The value in rand's of the food item is not important to me. It is the guarantee of service and the value of customers that bothers me right now. Woolworths Eastgate has failed me yet again.