Woolworths is driving me crrrrrazy

I spend far too much money on Woolworths food. But let's face it, it is the best quality and freshest food around. Last week I went to my nearest branch and the ice cream freezer was out of order, again. Empty, again. Hand-written sign on it. The manager tells me there is some dispute that Woolworths is having with the freezer people. I moan on Facebook. Many days later I get a call from The Manager. Who goes into lengthy detail re the dispute re the freezer. I lost it. I don't usually lose it. "Why can't WW get a working freezer and have their dispute somewhere else?" I almost scream. "Do you think I give a damn what the problem is, or that as you now tell me it's not that easy to "just" requisition a replacement freezer? You are telling me a multi-billion rand company keeps a dead freezer on the floor for what now is MONTHS, while you also tell me what the process is to get a new freezer??? I don't CARE what the process is. I just paid the meter chap and now I have to go to another WW, again...." The poor woman was dumbstruck. "You know what I suggest you do?" I asked her, "I suggest you go to your manager, or your manager's manager, and ask him/her what he/she wants you to say to the irate customers like me when they want to know how a wealthy company has the same broken freezer on the floor - in a TINY store where you have to shuffle sideways half the time - for months on end. Ask what they want you to tell the customer". She was clearly out of her depth. She was clearly not a shred of a manager, as has none of 4 of them been at this particular store. And that was the end of that. No resolution. And while I am moaning, why can't they unpack and stock their shelves before and after opening and closing? They don't want to pay for the extra time? So we all have to climb over crates at all times. I can't wait for the day when I fall, and I am yea far from falling. Whereupon I will retire to Italy with a nurse on my huge insurance payout. Woolworths, you are warned.