Woolworths is Despicable at Refunding Clients.

I registered on Woolworths Dash for delivery services. Firstly their APP presumes everyone is a software engineer. You cannot change anything or try to update your details. Secondly I placed an order and the driver got lost, & returned to the store so I did not get my order. Thirdly after much effort on my side I eventually got thru to be told 1. I could collect my order; 2. OR I would get a refund within 3-5 days. 3. I placed my order on the 25th October 2023, today is the 7th November 2023 - NO REFUND. 4. R376.61 is a lot of money to me. I think it is despicable of WoolWorths to offer this service and them make their clients wait 14 days + to get THEIR MONEY BACK. Sorry Woolworths, but I am not in a position to fund you.