Woolworths is a ****

I was expecting a delivery on January 30th but it didn’t arrive. The driver had been hijacked. I asked for a refund, and was told my request had been escalated so it could be processed within 24-48, which didn’t happen. So I called again after three days and was told the same thing. But I still didn’t receive the money so I called four more times and was told again I’d get a refund in 48 hours.

Then on 13 February I was told the money had been processed and it would reflect in my bank account within 3-7 working days. It’s more 10 days now and I have not received my money. I called again yesterday and was told it was actually not processed. ***. And it needs to be escalated again.

Woolworths is such a ****! The great customer service they used to talk about no longer exists.

When will I receive my refund?