Woolworths is a ****!

On Saturday the 9th of March, I bought some school lunchbox products from Woolworths, Soneike. On Tuesday the 12th, I packed my kids school lunches and included the Woolworths vanilla milkshake. When I checked my kids lunchboxes I noticed that my 5 year old daughter did not drink her shake, I asked her about it. To my surprise the dated best before 21 March 2024 milkshake had mold and was off. Green, black, thick, smelly mold. The milkshake was runny and old. I put it back in the fridge and on Wednesday the 13th I drove to Woolworths Soneike (6.1km). I asked for the store manager, I was told he is not available, but a manager by the name of Ashley is available. I spoke with him, showed him the product and the due date. While speaking to him, another manager walked passed, he called him, showed him the product, the manager slightly opened the shake, pulled his face and gave it back to Ashley.

Ashley took the product, my contact details and promised me a call back. Today, Tuesday 19, I have not heard back from Woolworths, but being given a runaround. I have been calling back, I have spoken to a Quan, who was standing in for the manager, no direction. I have been referred to customer service, for what? I have reached out to Woolworths via social media, my comment are not rep**** to but removed?

So, Woolworths "prides" its brand as a quality brand. What quality brand, dated the 21 March, has mold on the 12th? Mold is poisonous and harmful. Woolworths "prides" its brand for goo service, where? I have since been calling Woolworths but no feedback, am I supposed to be calling Woolworths? I paid for the milkshake, why is Woolworths sitting with my money and quite? Why is Woolworths selling food with mold and think it is right?