Woolworths irresponsible courier service/communication

Woolworths on line service /courier service completely irresponsible/unreliable. I ordered goods online and the app marks them as delivered. I have been charged for them. No one seems to know where they are. I have spoken to 3 or 4 very nice consultants who now tell me that the courier service will phone me back to “tell me what happened” …. Waiting…