Woolworths insurance provides worst service

I have 3 financial products with Woolworths ever since my retrenchment I’ve been trying to put a claim because I have debt cover. Submitted my claim in January 2021 and to date I must call them to find out what’s next. They refer you to chat to a box on whatsapp that doesn’t work or they have high volume. But I’m also frustrated because I’m without a job how am I supposed to pay if no one responses to my claim. Worst service ever