WOOLWORTHS INSURANCE IS PATHETIC

I submitted a retrenchment claim to Woolworths on the 21st of December 2020. I received an automated response that said a claims assessor will attend to my claim in 5 days. It has been 6 weeks and they still have not responded. I have written countless emails and even sent an email to their complaints department and no one has done anything. I do not know what to do anymore, the Insurance Ombudsman is my next option