Woolworths Insurance is a ****

I have been paying my Woolworths account.protection plan for more than 10 years and I recently lost my job and in August asked for.assistance to have my account paid up as i.was paying for insurance. 2 months later now in October Heidi Heuvel responds to say they can not assist me as I was employed on a fixed term contract. That is absurd and really unfair.i was paying for insurance all these years. I didnt chose for my contract to end. How do you expect me to pay instalments when am.still unemployed and i.must still pay the account protection plan. That's nonsense. I never thought i.would get such treatment from.Woolworths especially after having an account with them for so long. Why do you let people that on a contract pay the protection plan? I.was permanently employed by the same company and when they were retrenching us.in 2020 i got an opportunity with one of the sister company and I was transferred to the sister company and took the contract position within the same group unfortunately it ended in April 2021. I have always paid my account without fail now you telling.me that all these years i.was throwing my money.to.the wolves. That's really ********* of you Woolworths.