Woolworths Insurance

Was retrenched in 2020 and it took almost 4 moths off resending the same info and tlephone calls to finally get the claim approved. In November 2020 they reversed all the monthly insurance payments and paid a far lesser amount withy no explanation of what had transpired. Called them on numerous occassions but it seems that all their insurance call centre agents are still working off-site or maybe not working at all? I have now submitted a second claim but to date have had no repsonse to my email but keep getting calls from Nationwide Recovery. What poor poor service. Will never take out anything will Woolworths again.