Woolworths Insurance -Auto General

I have been trying to cancel my Household content Insurance since February this year: I had items removed from my vehicle (parked in my driveway, with beams which the perpetrator crawled beneath - all recorded and quite visible on my neighbours camera). As the items were in my car, the house content apparently wouldn't cover. I have checked the policy since, and there is an amount allocated. Needless to say, I was totally dissatisfied and made the choice to cancel my policy. As an incentive to keep my business, they offered a combined car/house content which I declined (the excess on my car was over R6500!!); and requested to continue with the cancellation process. My policy payments should have ended at the end of Feb, but they continue to deduct the policy payment. I have sent countless mails, sent messages on their on-line app, to no avail. This was prior to Covid-19, as financially i was already experiencing issues in my industry. I really cannot afford them taking this money first of all, and expect to be refunded. These companies get away with this far too often