Woolworths insurance

I have a huge problem and nobody is able to help me.

My mom passed away on 9/7/20. She had comprehensive balance protection on her Woolworths loan, store card and credit card.

I've been sending emails and calling since July. All I get are automated responses on emails and call centre agents all have different stories and in the end again I have to email which leads to another automated response.

Everyone is using Covid 19 as an excuse. Yes I understand there is a queue but really it has been more than 4 months now.

All I need is a letter of proof that all my mom's debt was covered by the comprehensive balance protection.

Woolworths are the only place that is keeping my mom's estate from getting finalised. We got letters from Outsurance and even the SABC in July already!!! Woolworths is a much bigger company and I would expect better service from them.

I am sure I will once again get an automated response from this email which will never be rep**** to.

Woolworths leaves me no choice but to start writing bad reviews on various platforms and I am also considering going to the ombudsman.

The service received from Woolworths is appalling to say the least.

WE ONLY NEED A LETTER OF PROOF THAT THE WOOLWORTHS STORE CARD, CREDIT CARD AND LOAN WAS PAID.

Surely that is not too much to ask for.