Woolworth's informed me that they contacted me and an agent has assisted me .... NOT!!!!

I app**** for a store card a few weeks ago, I was notified that it will be sent via registered post. During COVID I do understand the use of this method and I respect that they are putting safety first. However I contacted Woolworth's Financial services last week to inquire the whereabouts of my card (just as a follow up), they informed me that I can have the card delivered via courier to my nearest store. Apparently an agent called and spoke to me regarding my card (as I received an email confirming such)....which makes me wonder who they spoke to because it WAS NOT ME???? Whats going on Woolworths???