Woolworths incompetence customer service.

I have sent this e-mail to Woolworths e-mail address ********** regarding product quality. The e-mail was sent on 20 Feb 19

Hi Woolies

I bought these sneakers in November 2017, I have worn them less than 10 times. I am not happy with their quality, please refer to attached photos. I do not have the receipt at it was last year. I bought them at Durban Musgrave using my store card. My ID number is ********** 689081 maybe you might be able to retrieve purchase history.

This is not the first time I encounter quality issues with Woolies shoes. Please advice as I cannot wear shoes in that state.

The following day (21 Feb) I then received a feed back stating they have forwarded my e-mail to customer service. I have not received any communication from customer service even after I have sent the follow up e-mail on the 26 Feb expressing my disappointment with them being silent.