Woolworths Incompetence

Item: Woolworths Retail South Africa
Rating: 1

Really dissapointed with Woolworths Adderley. I opened a credit account about a month or so ago. Ist they were a hiccups wanting lots of paperwork from me in order to get the accout opened. Had to come back a day later in order for it to be fully executed. That was ok. I have been using the account after all has been set up. Then all of a sudden, out of nowhere i found out that i have been blocked cos of a "sica situation - my documents not being forwarded to them" even though i provided the entire documents to the adderley branch myself. For reasons not commumicated to me and them not having send me either a email or sms cos they have all muly details with them. Imagine u are at the till point about to pay for what you have in the trolley, and you get a " your card has been declined" message. Even after several attempts still the card did not go through. I went to Woolworths financial services seeing i was at the Century City Woolworths, explained my situation to the guys there and was directed to theor call centre help centre. I was on the phone for like 15 minutes after being told to hold on, then the phone was dropped on me, mind you, this happened for x3 times. I was really irritated cos i clearly explained my situation to the call centre agents. After the fourth attempt i told that agent i am not going to be taken for a fool, cos that was not my problem and i demamd that this be rectified seeing that they are inconvieniencing me. I was told that the matter will be sorted within the hour. That was 13:00 pm exactly. It is now 17:53 i have left Woolworths Century City without my matter resolved. This is utter incompetence from Woolworths and i demand action from the company. I am not going to be taken for a fool. I drove all the way, petrol and time wasted plus i came out empty handed een though my trolley was filled up with stuff i wanted to purchase. ****in ****ed.

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