Woolworths I’m so disappointed

If there was an option for zero stars that’s the option I would have given . I app**** for a Woolworths credit card online , which took me at least 20-25 minutes. The online agent took all my details and I was approved for a certain amount . I was told that the store where my card would be delivered will send me a sms notification to collect with my id and proof of address. After almost 2 weeks I decided to call the store today only to find out that I was declined by an underwriter. This is so misleading as the online application was successful. Also only after 2 weeks I had to find this out . Jus be careful , a yes online with Woolworths could be a No in the end.