Woolworths ignores Online Customer Services Queries, after receiving wrong products or lack of products shall I say.

I ordered long stem proteas from Woolworths Online for mother's day. In the image, there was 5 x protea long stem per item. So I ordered - 4 x proteas long stem items. Based on the picture on your website, they come as a bouquet of 5 proteas per item. So I ordered 4 x 5 in order to have a really large bouquet of 20 flowers. I understand that there is some variation in colour / size at times, but we only received 7 protea flowers. I don't think 7 out of 20 expected is sufficient.

It is incredibly disappointing and I do feel let down and mistreated as you area very clearly falsely advertising 5 flowers and then only send about a quarter of what is on the picture. It is not acceptable and definitely needs to be addressed.

My sister ordered tulips from Woolworths online for the same event - they arrived almost dead and in an awful condition.

I emailed Woolworths customer service, they seem to behave in the same way as many bigger companies - completely ignore their customer complaints.

I received the following message:

"Dear Ms Cronje Thank you for your email and bringing your comlaint to our attention. Please be advised that I have forwarded your email and pictures to our Online Services Department to assist you.

You are most welcome to contact them directly on ***or via email at: ********** Thank you for taking the time to contact us. If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, email ********** or contact us online www.woolworths.co.za. Your Reference: ORDER NUMBER o ********** 82

Kind Regards Gailyn Elie Woolworths Customer Service Centre"

I have since not heard a word from Woolworths Online Services Department. I am utterly disappointed as I spend thousands of Rands in Woolworths on a yearly basis and I expect better treatment than this.