MW
Morgan W

1 reviews | Active since Mar 2009

27 Aug 2021, 12:29

Woolworths if you have a moment can you maybe deliver my online order?

I placed an order on 25 August and delivery was supposed to take place between 14:00-17:00 on 26 August. At roughly 12:45 I received a notification that the order was running an hour late. At about 6PM I called the call centre and was assured I would still receive my order. I called at 7PM and was assured that I would receive my order. Silly me I still believed them and by 8PM I realised that they were just giving me a standard response and that I would not actually receive anything.

This morning I had to call them again and ask when I would get my delivery. They said I would receive it between 10:00 - 13:00 and it is now almost 13:00.

Woolworths might portray themselves as all about quality but when it comes to their online ordering and delivery, my experience so far has been less than great.

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