Woolworths- I need a manager to contact me!

Absolutely appalled by the service from Woolworths, both in store and call centre agents. Non of the staff seems to know what's going on with the services offered by Woolworths. I have been battling since the 2nd of September 2021 to purchase items online using gift cards that was purchased in store and I have not been able to. I have called the call centre who told me to go in store. Before I went to your Richards Bay branch I called and spoke to a lady there who at first told me that I could not use the gift vouchers online, I told her the call centre agent said I could, she then checked with somebody who confirmed that purchases can be made online using the gift cards she then told me to bring the cards to the store and they will sort it out, I get to the store and all of a sudden, nobody knows what I'm talking about, I'm again told that I cannot use the gift cards to make online purchases, I told the lady in customer services the option is online, she then phones the store manager, store manager confirms that purchases can be made online using the gift cards, the manager logs on to the Woolworths website, selects the pay now option and gets the the same error message I'm getting, the manager then tells the lady in customer service to give me the number for head office, I must call them and sort it out with them, I am the customer... the manager of the store didn't even have the decency to come out and meet with the customer and try to resolve the issue in store by calling the call centre after I had already told the lady in customer services that I already called the call centre and they told me to come to the store. I contacted the call centre, and the agent then insists I go back to the store because they cannot assist me, because it is an in store problem since the cards were purchased at the store. I told the call centre agent that I have already been to the store and they already told me that they cannot assist me, the call centre agent then tells me to go back to the store and insist that the store calls the call centre, I am the customer! I have been pushed from person to person, department to department and still there is no resolution from Woolworths. The last communication I received from woolworths was 2 business days ago when they asked for the gift card numbers, to date I have not received a phone call or email informing me of what is going on. The standard of service at Woolworths has drastically deteriorated over the years... Customers are now left battling to sort out issues that should be resolved between in store staff and their 'customer care' agents! Utterly disgusted with the way I have been treated by Woolworths!

I was contacted by a call centre agent on Saturday, 11/09/2021, asking to update my mailing details on their system, not sure what that has to do with defective gift cards, he promised to keep track on my complaint through the week and see what happens, on Wednesday the 15/09/2021,i sent an email to their head office inquiring about the status of my complaint, Woolworths called when i was unable to take their call, i then received an email stating that i should suggest a time that is convenient for me to take their call, i rep**** and requested that Woolworths contacts me on Thursday, the 16/09/2021 at 10am, i never received a call from them till date, the 18/09/2021. i then went onto facebook and found that my previous posts complaining about their service was removed from their page, yet other complaints were still on there, i then re-posted my previous complaint, they conveniently removed my posts yet again and then got another call centre agent to contact me, and he tells me that i need to calm down. its been 16days since my original complaint, they keep promising that their online team will be in contact with me, however i am the one that is constantly following up and inquiring about status update. i keep getting passed from call centre agent to call centre agent, from department to department and nobody can assist??? and then i am told by their call centre agents to clm down??? i have been given the run around for 16 days now, and im supposed to be calm and i"m not supposed to be irate, and the call centre agents actually drop the line on you! Is this the difference we are supposed to be feeling from the Woolworths team?