Woolworths- I loved you so but our love affair has come to an end

I was offered a woolworths credit card which I took up as they sold it with all these additional perks that you get at Woolworths and as a loyal customer this made sense. The contact centre agent was great the sale was done and then came the fulfillment at the woolworths branch. From the onset It was a nightmare. There is no communication between the contact centre and the store so no-one notified me that my card was there. I waited for 2 months for them to finally find the card. When payments were due, my statement was sent to an e-mail address that I had closed and when I updated it, I have still 3 months later yet to receive a statement. I was called to say I needed to make a payment which I did for June and July. On average I receive 3 to 4 calls per day from a rude collections agent saying that I have not paid my account. Every time I explain to them that I have they request my proof of payment. The first call that bordered on harassment I was told to send it to their e-mail for missing payments and they would then allocate the payment. I did so. I was promised feedback within 48 hours. This was clearly not captured on the CRM system as I continued to receive 3 to 4 calls daily and every time I was told to send proof of payment which I have done. This has been an ongoing saga for almost 2 months. None of the agents would allow me to escalate this to a manager until finally a team leader came on line and said she would personally deal with the matter and to please send her the proof of payment. Which I did AGAIN. Again no interactions were logged as agents continued to call and I referred them to Lynsey their team leader who was supposed to be dealing with this. As always I was promised that someone would get back to me right away. 2 weeks have gone by where I have endevoured to try and resolve this while still being called by rude agents only to be asked by Lynsey to send my proof of payment to her AGAIN. In the meantime, I have not received a statement for August and raised this as a concern with one of the brutish collection agents and was promised that I would receive it. I made a payment of what I assumed it would be just to stay current but never received the statement. I then completed a complaint form on line with Woolworths explaining the situation and that I needed to now have this escalated and someone to focus on this and resolve this and one of the main problems being I did not receive my statement. I get a response from an agent NOT addressing the harassment, incompetence, rude, degrading, service where my payments have still not been resolved but to tell me that I can download the woolworths app and get my statement from there. I mailed Lynsey for feedback only to get an out of office reply to say she will only be back on the 12 August 2019. The sales person was great As with all sales people they fail to fulfill and that is why there should be sales support The there is a HUGE disconnect between the contact centre and the branches in terms of communicating the same message to the client when finding the card let alone activating it And finally, service that is not at all expected from the brand Woolworth is received from their collection agents at least 3 to 5 times a day where they are clearly not using their CRM system to update their conversations with their clients and the lack of adherence to the resolution of problems would lead you to think this was an outsourced contact centre with no ownership of the Woolworths Brand. Is the way that I have been treated not against the many corporate governance rules that regulate financial services. There are times when the agent has been so aggressive that I almost think they are going to arrive at my door with a baseball bat and collect money from me the way they do in the movies. Woolworths get it together- Resolve my query- Give me the Right information. My bank has already confirmed each time I have asked for the proof of payment that it is in YOUR ACCOUNT. What did you do with my money? ***** another entrepreneurs idea again and self fund it because your Austrailian line is a failure?