Woolworths, How can we NOT help you!

I am utterly disgusted by my experience with Woolworth Financial Services. On or around the 30th of January, I called into WFS requesting settlement letters. These were then received by the 4th of February for my credit card and store card. Using the details provided on the letters, I settled both accounts on the 9th of February. I then noted a day or two later that the balance for the credit card reflected correctly however the balance for the store card had not as yet updated and this is where my nightmare began. I contacted the call centre spoke to an agent who advised that they would look into it and also noted that the reference number which had been provided by WFS was incorrect and that I would then need to provide proof of payment and send this onto their missing payment department (appears that this must happen frequently for them to have a dedicated department) to reallocate the payment to the correct account which I did. I had asked for a call back and surprise surprise received nothing. I then followed up with their queries and missing payments departments via email on Friday 11/02 and this email was neither acknowledged or responded to. On Monday 14/02 I once again contacted WFS telephonically and was requested to send proof of payment which was then sent via email which clearly showed that the funds had been paid to Woolworths, the reference used and the amount paid. Later that day i received an email from WFS stating that they need a detailed proof of payment which must reflect the account number it was paid from and paid to, date, reference quoted, amount paid as they are unable to trace my payment. This then resulted in me having to waste petrol, take off time from work after having already wasted airtime with the back and forth calls to go into the bank and request a detailed proof of payment. This was extremely frustrating as 1: Woolworths Store Card is a registered beneficiary with all banks so the first stamped POP provided should have been sufficient and 2: I was having to run around and waste my time and resources for a mistake clearly made by Woolworths. Yesterday afternoon, I submitted the detailed POP and again contacted the the call centre this morning 15/02 was told that they could not locate my email although I received an automated reply???? I spoke to consultant by the name of Lusanda who tried to be helpful and confirmed that she would sort this out only to now receive the final straw from WFS who requested a PDF copy of the proof of payment. I am patiently waiting to receive a call from the manager of the department Alfonso to discuss this and lodge a complaint as this has been a completely unacceptable error from their side resulting in me having to run around to fix their mistakes. I am utterly disgusted by Woolworths and have no faith in their saying "How can we make a difference" which should rather be HOW CAN WE MAKE YOU RUN AROUND AND INCONVIENANCE YOU!!