Woolworths how can we me a difference. .. Maybe up it a notch with customer service... keeping them up to date .. Is that so difficult...

Woolworths talks about service and quality... none of which was provided to me. Tracey and Lucienne ... of whom I have dealth with... I asked what was my balance owing and was provided an amount which was paid on the same date. I then received confirmation from Tracey confirming that they will update my credit history... bearing in mind they cannot account for why my account was handed over without notifying me. I have numerous emails.. and Tracey seems to reply back with I advised you in our conversation.. which is a lie... I have sent numerous requests for management to contact me of which no one did... I have follow up emails... spoke to Lucienne and he confirmed that he will look into the matter after wasting my time to listen to me and then going on weeks now no reply... no call... I get told there is another balance I need to pay... and Tracey confirms she advised me... is this how woolworths provides customer service... All my emails go through. . Get read and probably deleted... I sent an email to a store manager whom followed up and Tracey rep**** immediately. . However it was.... we advised the client... which is false... this is becoming draining on me as I am not sure how many requests have sent for someone to assist me and for management to contact me. Woolworths this is shocking... I never knew I would experience such attitude from a store that is so repuatable too... Lucienne confirmed he will look into this to see if legal costs after I paid the amount given by Tracey.. guess what he didn't get back to me well i proof of my emails following up and I am going accept such service from you...