WOOLWORTHS HORRONDOUS SERVICE

I spend a relative amount of money with Woolworths and is currently receiving the worst service EVER!!!! I purchase shoes online and received the incorrect order, upon contacting me, they were firstly unwilling to help and didn't get back to me. Then second time around they advised the is stock in the warehouse and they will do an exchange. Just to turnaround and say it is out of stock and will provide we with a refund. When I explained to them that I expect to receive what I paid for as at the time, there was stock available on this item. They advised they do not do interbranch transfers so I cannot collect it at a store of my choice. After a long conversation with one of the agents, he was finally able to arrange a store transfer, and that someone would contact me when it arrives at the store...NOBODY CONTACTED ME!!!!!!!!! I then contacted to follow up, just for them to tell me the agent will call me back(which he did not) The store then contacts me, that the transfer was going to be done from to tell they don't have my size after it was "supposedly" arranged that it would have been at the store of my choice already yesterday?????? This is absolutely the WORST SERVICE I HAVE EVER RECEIVED IN MY LIFE