Woolworths horrible service

If it was possible for me to give a zero rating I would have. I settled my Woolworths account in September 2020 through DMC. I was given a paid up letter. I was told by DMC that I need to communicate with Woolworths regarding clearing my name on ITC. I contacted Woolworths in December and they said my be will be cleared within 14 to 21 working days. Its been more than 2 months and my name is still not cleared. I contacted Woolworths again this week and spoke to luvayne who advised me to go back to DMC and gave me wrong contact numbers. I am being taken back and forth and nobody wants to assist me.