Woolworths horrible customer service

WOOLWORTHS Your customer service is frightfully appalling. My online delivery order was cancelled by you on the same day as the delivery was scheduled, 7 April. I emailed your customer service consultant on 8 April and I did not get a reply. I sent a follow up email on 16 April. I then see charges reflected on my bank account for the order, yet I received NOTHING. I again emailed and was told I would be refunded. I received only a portion of the money you took/stole from my account. I emailed again on 28 April and was told my complaint would be escalated and that management would contact me. I am yet to be contacted 2 weeks later. I will never use you again for online delivery orders. After warning you on email that if nothing was done that I would escalate my complaint to social media here I am. Please contact me and refund me the rest of the money you owe me