Woolworths horrible at communication

I have been a loyal client (& account holder) of Woolworths for many years. Last year (towards the end of the year) I was extremely busy at work - I work for the SAPS. I literally forgot pay my Woolworths account - the strange thing was that I received NO communication about it, NO emails, no SMSes, nothing! It would have helped me to remember. The last statement email I received from Woolworths was on 14.03.2023. The only smses I received is to tell me how much I have available to spend. I only became aware of the problem when I tried renewing my Woolworths card at a branch because it was not working for months. I was called behind the counter to talk to a VERY rude woman informing me that my account is overdue. We made an arrangement, and I made a payment via my bank card and again on 02.01.2024, on 07.02.2024 and 20.02.2024. I have no way of knowing my current balance since I do not receive statements. HOWEVER, this morning I checked my credit score on Experian only to find that I have been "defaulted" by Woolworths. Woolworths this is such bad service, I would have liked to be INFORMED when I am in arrears...as it was not done on purpose!