Woolworths Head Office Bad Service

I recently app**** for an overdraft at FNB. Accordingly FNB notified me that "Please note client is listed by Woolworths and the client will have to clear his name with Woolworths". I then phoned Woolworths Head office via 021 407 911 (phoned them on 7 different occasions between 6 & 9 October 2025) in order to understand what is going on. Note I never opened an account with Woolworths nor do I have a Woolworths Rewards Card. As I phoned and spoke to various Woolworths employees from their "Client Services Department" & "Collections Department" it was clear that I do not have any outstanding debt or even an account with them. This was established by providing them with my ID number.

I then gave the feedback to FNB, and in order to proceed with my application, they need a letter from Woolworths with my ID number on stating the above. Accordingly I phoned Woolworths Head office again and asked for such a letter or even just a confirmation on email. The Departments took my details and said they will get back to me ASAP as I told them this is time sensitive. Up until now, I have not received any feedback from them, I am phoning head office again and again and again and need to explain the situation everytime to a new person which then say they will assist me urgently. I am so disappointed in this process and have no Idea what to do to get this information out of them. Really disgusted as I take the time out of my work day to phone and follow up, but at the end I'm just where I started and no assistance from Woolworths what so ever...