Woolworths has the worse staff

I app**** for a credit card which was pre approved called the consultant and completed the application I was told its pending further assessment which will be done in 24 hours the verification department tried calling me on a cellphone of mine that the speaker is broken hence I did not see answer that call but I did provide my new number to them to call me due to me not answering they declined my credit card with a reason that information differs which is not the case I have provided valid information, I do understand there's a lot of ***** and companies need to try and combat that but don't turn away honest ppl like us and waste our times, you guys can ask us to verify our identity at the branch, I appealed this app and haven't gotten feedback woolworths sucks