Woolworths has ****** my money

To simply phrase the issue, Woolworths in South Africa has ****** R1000 from me.

How it started: I have a gift card with R1000 loaded onto it. Simple and easy, right? Well, sadly no. 2 weeks ago, I tried to do an online shop. I tried to pay with the gift card and error messages came up. I got hold of woolworths online customer care, I have spoken to so many people, I have received so many different stories about why its not working.

Now, as I said before, it has been 2 weeks. 2 weeks of me calling and emailing begging to some conclusion.

If you take the card in, they will tell you that the money is on the card but I cannot access it. I got an email on friday saying that the money for my online purchase went off and in now sitting in a ledger account, I must wait 7 to 10 days for the money to reflect back on the card and on Monday 23 May 2022 I will be able to use the card again without issue. The same person who sent me the email, he called me later on friday afternoon. Well, his vile attitude of "well, you just have to wait for this issue to fix itself" with that "get over yourself" tone in his voice...

Well, I am still getting the error messages. I called again and the first woman I spoke to hung up on me. The second call, well, that call center agent has been trying hard to reach a conclusion and fix this issue. She called me back and asked me to attempt the online purchase again. I did and again, the error message. I even gave her my login credentials to prove I was not making this up.

So, she can see the money is on the card but even when she attempted to complete the purchase, it failed.

It has been over 2 weeks now and it seems this issue will never end.

So, I dont know what to do anymore. How much harder must I fight with woolworths to get this issue sorted out? They will not let me access my R1000. I have suggested ways in which this problem can be fixed and instead of this (Cancel the gift card and send me a voucher for the same amount of money via SMS or email - so they can fix whatever problem they have and I can still have my R1000 voucher to use and their issues will be theirs and no longer involve me)

But this suggestion doesnt seem good enough and I am sick of waiting for them to figure out what their issues are. But instead, woolworths is forcing me to sit and wait while they seem to be ignoring me (except for that one call center lady I spoke to multiple times today who really did seem to try and help but still no conclusion)

So, they have forced my hand and here we are.

In conclusion: Woolworths knows there is money on this card. Woolworths has been ignoring me on this matter. When they do contact me, after multiple emails, its with vile attitude. I have had to run after woolworths in an attempt to get this fixed. Its been 2 weeks and no resolution.

Woolworths will not resolve this and has ****** R1000 from me

And FYI, ive been trying to buy diapers and winter items for my daughter, thats what ive been trying to use this gift card on.