Woolworths has no process and communication

Creit card division with store have no idea what they are to do. In order to get your approved card in store they need proof of residence, no problem. I rent so the owner signed a letter and gave utility bill. That was not good enough so they gave me a form to complete and take to the police station. Very specific instructions to the Sergeant. Did that, submitted at Centurion Mall branch, got my card, used my card and then all of a sudden they have no Fica and I am blocked. 3rd cal and promises to phone me back with no success. Can not speak to a manager because they work from home. Fuming