Woolworths has become mediocre.....
Dear Ms Khumalo
Thank you very much for bringing your complaint regarding the Almond Fruit and Coconut Bar to our attention. Please accept our sincere apologies for the disappointment and inconvenience caused.
The quality and safety of all our products is Woolworths' first priority, and we appreciate it when customers take the trouble to let us know that a purchase has fallen short of our high standard.
All factories producing products for Woolworths are audited independently by various inspection services and are visited regularly by the Woolworths technical team to ensure that the highest standards are maintained.
All Woolworths' products are produced to strict product specifications. Products are regularly checked against these specifications, and products not conforming to the specifications are removed from our shelves, and corrective action to solve the problem and prevent re-occurrence is demanded from the producers.
The department explained that though sorting practices are in place at the supplier, the received pic of foreign object indicates a gap which needs to be fixed in order to have effective removal of foreign objects including nut shells. The supplier has enhanced the sorting procedures (illuminated sorting tables) to be much more effective.
You will receive a SMS in two working days which entitles you to a gift card to the value of R150 as a gesture of our goodwill. Please present this SMS together with a form of identification to your nearest Woolworths store in order to receive your gift card.
If we can be of assistance to you in the future, please do not hesitate to contact us as follows, call us on ***, email ********** or contact us online www.woolworths.co.za.
Yours sincerely
Gafsa Schroeder Customer Care Consultant
Your customer reference number is ********** 5- ********** 32 Correspondence no CL315796
.... SO That is an email i received after ober 2 weeks of lodging a complaint about nut shells on their Yoghurt bars... I was promised to receive and sms with a voucher After 2 days working days from recieving the response... I AM STILL WAITING. A lowsy R150 was meant to compensate for the inconvenience caused??? Ihave lost hope with WOOLWORTHS